Policies and procedures… they are a grind we know but we have to have them! In this section we have the “Dog Policy”, the “Cancellation and Refund Policy”, and the legal jargon ‘Terms and Conditions” / (Section 3 is Park Rules).

Dog Policy:

Will your pup be joining you? Yarra Valley Caravan Park (“YVCP”) have some rules that we ask you to follow to ensure everyone has an enjoyable experience.

• Dogs are welcome all year round but must always be supervised and never be left unattended. There are other people, kids and wildlife that may not enjoy interacting with dogs.

• Your dog’s safety is entirely your responsibility, and the park is not liable for any injury (or death), however caused, suffered by your dog(s). Snakes are possible in a natural environment.

• A maximum of 2 dogs permitted per site unless otherwise discussed and agreed.

• Dogs must be kept on a lead less than 2 meters in length at all times, or in a fenced area within your site. Please do not erect dog runs such as lunge lines, tethered runs etc. 

• Dogs are not permitted in any shared facilities (amenities block, camp kitchen, park office, residential areas). Clear access to these facilities must be possible for people not comfortable around dogs.

• All dog poops must be immediately collected in a plastic bag and disposed of in the waste bins around the park. Failure to do so will incur a $25 cleaning charge.

• Any washing of your dog or dog items (like bedding, blankets etc.) strictly prohibited in amenities, LAUNDRY MACHINES or camp kitchen.

• YVCP only allows only dogs that are healthy and free of parasites e.g., worms and fleas etc., with all vaccinations up to date – (proof of this may be requested by Management).

• Yarra Valley Caravan Park is governed by Victorian laws and local council regulations regarding companion animals.

• Dog owners shall be responsible for any damage, loss or injury caused by the dog/s and shall be liable for any costs incurred because of damage, loss or injury caused.

• Failure to advise the inclusion of a dog/s at the time of booking may result in your booking not being honoured and forfeiture of all monies paid.

• Management reserves the right to terminate the guest’s occupancy due to any breach of the Dog Policy. Dangerous or aggressive dogs are not permitted in the park.

• YVCP reserve the right to terminate the occupancy of any guests whose dog is deemed to be displaying anti-social behaviour (including nuisance barking) or where we receive verified complaint/s from other guests witnessing antisocial behaviour by your dog.

*We reserve the right to refuse a dog/s entry into the park for any reason, at our sole discretion.

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Cancellation and Refund Policy:

We would love everyone to experience Yarra Valley Caravan Park, but we understand that from time-to-time things change, and you may need to reschedule or cancel your reservation. Please read our cancellation policy below.

1. Postponement

If you reschedule your booking more than 7 days prior to arrival your entire deposit can be *transferred to a new booking, this will not attract any cancellation fee.

*Please note, all credits held or applied to future bookings cannot be issued as refunds later.

2. Cancellation

If a booking is cancelled (and not rescheduled) within 8 - 14 days of booked arrival, a cancellation fee equal to 50% of the booking cost applies per site.

If a booking is cancelled (and not rescheduled) within 7 days of booked arrival, a cancellation fee equal to 100% of the booking cost applies per site. (Up to max 5 nights December to March and designated holiday periods) and max 2 nights April to November).

3. Early Departures:

We do not refund should you choose (or be asked in accordance with Park Terms and Conditions) to cut short your reservation or holiday.

4. No Shows

If you don’t arrive for your booking on your reservation day and you have not notified us of changed plans (where we have acknowledged that in writing) the you are liable for the normal cancellation policy above.

5. Errors on Your Part

If you make a mistake with dates on your booking (e.g. selecting incorrect dates) and you arrive on the wrong day / month / year we can only facilitate your stay IF we have availability in the park.

If you book multiple sites but only intended to book one, you are still responsible for the entire booking as we will have lost the opportunity to sell those sites.

6. Emergency Declarations Beyond the Park’s Control

If you are required to evacuate the park because of a directive from Government then you must do so for the period of the directive. The park will not refund for holiday disturbances that are beyond its control. For this reason we strongly advise all travellers to have Travel Insurance.

For the above reasons we urge everybody to carefully check their reservation and contact us immediately if you see a discrepancy.

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Yarra Valley Caravan Park - Terms and Conditions

1. Definitions and structure of these terms and conditions

1.1 For the purposes of these terms and conditions: ‘we’, ‘us’ or ‘our’ is referring to Tarrango Operations Pty Ltd (ABN 23 688 217 601) and its trading entity Yarra Valley Caravan Park (“YVCP”) and, where the context so permits, its associated entities and/or Directors;

1.2 ‘Your party’ means any person who accesses the park under the accommodation booking, including any family, children, friends or other people visiting the park at your invitation;

1.3 ‘Booking Credit’ means a YVCP booking credit issued by us to you in accordance with these terms and conditions;

1.4 ‘Park Conditions’ means any terms and conditions which specifically relate to the park, and which are communicated to you prior to or at the time you are making a booking; and

1.5 By proceeding with an accommodation booking, you agree to these terms and conditions, our Dog Policy and Cancellation Policy and must ensure your party agrees to and complies with all these terms and conditions.

2. Right of removal

2.1 If upon arrival, or at any time during your stay, we reasonably determine (solely at our discretion) that you, or someone in your party, could present a risk to the health or safety of our staff or other guests at the park, or you or your party fails to comply with these terms and conditions, then in addition to any other right we may have, we may immediately terminate your accommodation and refuse entry, or evict you and your party;

2.2 You agree that in these circumstances we are not required to refund any amount in relation to your booking or any other goods or services you have purchased from us.

3. Park rules, guidelines and safety instructions

3.1 You and your party must always:

3.1.1 Obey all park rules, guidelines and signage and reasonable requests from park staff;

3.1.2 Abide by the signed speed restrictions in the park;

3.1.3 Take care for your own safety and the safety of others;

3.1.4 Safely and securely stow your possessions.

3.1.5 A copy of the park rules is available from the park or by emailing us. To the extent anything in the park rules is inconsistent with these terms and conditions, the park rules will prevail;

3.1.6 Any monies or other valuables, goods or vehicles that belong to you or your party, or which you or your party bring in or on to the park (including any car park facilities) remain your responsibility and we are not responsible for their safekeeping;

3.1.7 You must ensure that minors in your party are always accompanied and supervised by a parent or guardian whilst at the park. You acknowledge that there will be third parties present in the park during your stay and that we are not responsible for the acts or behaviour of those parties. It is your responsibility to ensure the personal safety, welfare and protection of all minors in your party at all times during their stay at the park;

3.1.8 You are not permitted to bring animals with you to the park except where you agree to the dog policy. A copy of the dog policy is available at the park, by emailing us or on the website: www.yvcp.com.au;

3.1.9 Smoking is not permitted in or around any park facilities (including cabins, amenities, camp kitchen or park office);

3.1.10 No weapons of any type are permitted in the park either for display or use.

3.1.11 You and your party must respect the comfort of others staying in the park at all times. Any unruly behaviour, excessive noise, drunkenness, bad and/or offensive language will not be tolerated and may result in you and your party being evicted from the park without refund. Quiet time in the park is after 10pm every day, and we may require you to refrain from any behaviour we consider may be disruptive to other guests of the park;

3.1.12 In order to ensure the comfort of others staying at a park, only one vehicle is permitted per booking;

3.1.13 In accordance with applicable legislation, we reserve the right to protect our lawful interests and deter security incidents such as theft, vandalism, unruly behaviour and violence. We may operate CCTV cameras in the park, which if operated will be visible;

3.1.14 All recreational activities (including without limitation any swimming and water play in the adjoining small river) are undertaken solely at the risk of the participant. You are responsible for supervising and ensuring the safety of any minors in your party undertaking all recreational activities;

3.1.15 Helmets must always be worn when using bicycles, skateboards, scooters or any other wheeled toy.

3.1.16 Solid fuel BBQs are considered to be "fires" and when fires are not permitted, neither are they.

3.1.17 All vehicles, guest accommodations, guide ropes, poles drawbars etc must all be contained within the site and guests must follow any management direction that alters a site set out if deemed to pose a risk (at manager's sole discretion).

3.1.18 No fireworks.

3.1.19 Ground covers must be purpose made and allow ground to breath below the ground cover.

3.1.20 No attaching ropes to plants, trees or park buildings.

3.1.21 All forms of transport (bikes, cars, scooters etc.) must all adhere to speed limits = walking pace.

3.1.22 No washing cars or boats with park water.

3.1.23 No filling portables pools of any type. 

4. Check-in and check-out

4.1 You and your party must report to reception on arrival, and you must produce satisfactory identification (Australian Drivers’ Licence or Passport) which we reserve the right to copy and attach to your file. We agree that these will be stored and disposed of in accordance with Australian Privacy Laws;

4.2 A 1pm check-in and 11am check-out applies to all bookings unless alternative arrangements have been agreed with park management in writing prior to arrival. If you do not depart before check-out time you agree that we may charge you for an additional day at the prevailing tariff applicable to your accommodation for each day (or part thereof) until you depart;

4.3 You must return any keys or other items provided by us at the time of your departure and agree that we may charge you for the replacement costs of any keys or items you lose or fail to return to us;

4.4 Sites left in an unsatisfactory state (as determined by us) will incur a cleaning charge of one hundred dollars ($100);

4.5 You agree that regardless of your length of stay there is no tenancy or other proprietary rights created in your favour under any laws. We grant you a licence to stay in or use the facilities in our park and we reserve the right to terminate the licence at any time.

5. Liability

5.1 Your purchase of any accommodation or other goods or services may be subject to certain laws, including statutory warranties under the Australian Consumer Law. Nothing in these terms and conditions is intended to exclude or restrict the application of such laws but we do not give any guarantee or warranties or make any representation of any kind, express or implied outside of those laws;

5.2 Other than as set out in this clause, and to the full extent permitted by law, all rights, remedies, conditions, guarantees and implied and express warranties in respect of any goods or services provided by us are excluded;

5.3 Specifically, but without limitation, to the full extent permitted by law:

5.3.1 We make no warranty as to the suitability or safety of our park;

5.3.2 You agree to take full responsibility for, and fully ensure the safety of, all minors in your party always while they are in our park;

5.3.3 You are knowingly choosing to stay in a nature-based environment where risks exist from trees, uneven ground and potentially dangerous flora and fauna;

5.3.4 We do not make any representation about the suitability of the sites or services;

5.3.5 We are not liable to you or anyone else and you agree to release us, indemnify and hold us harmless against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury, injury or, or death) arising out of, caused by, attributable to or resulting from your booking or your stay at YVCP for any reason except to the extent caused by our negligence;

5.3.6 If any warranties relating to your booking are implied at law and cannot be excluded, then to the maximum extent permitted by law our liability to you is limited to;

5.3.6.1 In the case of goods supplied to you by us, the repair or replacement of the relevant goods; and

5.3.6.2 In the case of services supplied to you by us, the supply of the relevant services again, or the payment of the cost of resupplying the services.

6. General

6.1 No failure under these terms and conditions to exercise nor any delay in exercising any right, power or remedy by us operates as a waiver and any waiver will be not valid or binding on us unless we make it in writing;

6.2 Any part of these terms and conditions which is invalid or unenforceable at law is severed from these terms and conditions without affecting the balance of the terms of use;

6.3 Victorian law governs these terms and conditions, and you agree to submit to the exclusive jurisdiction of Victorian courts in respect of any dispute regarding these terms and conditions;

6.4 Any queries or disputes arising in connection with a booking or any matter in connection with these terms and conditions is to be directed to Yarra Valley Caravan Park PO Box 95, Yarra Junction VIC 3797 or via email at office@yvcp.com.au.